ATC has over 14 years of experience in providing solutions for retail chains, convenience store chains and mobile users. We offer services to assess, implement and support systems based on best practices. We enhance your systems to improve reliability, usability and performance. ATC provides expert services in five specific categories:

1. SOLUTIONS ARCHITECTURE DEVELOPMENT AND TECHNOLOGY SELECTION

We help you develop a comprehensive solution for remote and mobile users based on your requirements using the technologies that will best fulfill those requirements. We analyze business issues and processes, document and analyze your current environment and infrastructure, identify any gaps and create a Solutions Requirements and Architecture Document. Requirements always drive the selection of technology for your solution.


2. GAP ASSESSMENT SERVICES

We review the health of a system that is in production to conduct an impact analysis before making a change to the system. This includes communications, compliance, security and systems management assessment. Once you know where the gaps are, the recommendations to fill the gaps follow.


3. IMPLEMENTATION SERVICES

Based on gap assessment and architecture development, we implement complete solutions, migrations, upgrades and system expansions. In each of the implementations we conduct, we provide a detailed assessment of current environment, defining and documenting critical processes to be automated and identifying key areas where processes can be implemented. We create an implementation plan, a project plan, risk mitigation process and status reporting methodology. We implement, test, rollout and document a complete solution. Our specific implementation services include:

Security and Systems Management Solution - We implement solutions to support capabilities like deployment, patch management, compliance, security, reporting, policy monitoring and enforcement, process automation, disaster recovery, and more.

Integration Services - We help provide seamless integration with new applications, back-end systems, Microsoft SMS, SUS and other systems.

Asynchronous Infrastructure Consolidation - We replace modem based solutions with PCIx compliant internal card based modem solution.


4. HOSTING AND MONITORING SERVICES

We host systems that support retail sites and mobile users, remotely monitor systems installed in customer environments and serve as a disaster recovery site for these systems. Some of these services include:

Disaster Recovery Services - We give your company a 24x7 ready-to-go hot-site preventing any downtime in case of a disaster. We will keep your production Afaria and RemoteWare systems in sync and perform Semi-Annual Business Continuity testing to verify Disaster Readiness. We have many service models to choose from, depending on the level of Business Continuity you require.

Remote Monitoring Services - We undertake the responsibility of monitoring your servers from our offices. We review the logs, sessions and reports to relieve you of the burden of doing it yourself.


5. SUPPORT SERVICES

We specialize in delivering personalized technical support for all products that are used in our solutions. One call to ATC is all you need to make to get answers. As a customer, you have direct access to experienced support analysts equipped with the latest help desk knowledge base necessary to support your problems at any level. Our line can be reached at 636-557-8888, and we are here to serve you Monday through Friday between 7:00 a.m. and 6:00 p.m. central standard time. We also offer round-the-clock support to customers who need it.

For more information on any of our services, please contact us at 636-557-7777, ext. 2400.