The Problem:
True Value, one of America’s largest hardware and home improvement company operating True Value hardware stores was looking to consolidate over 5 major systems into a single system to support over 5000 store locations. These systems were dependent on older less flexible communications and remote systems management platform. True Value was managing multiple systems that were not efficient, cost effective, or easily maintainable to handle file transfers and software distribution to their member stores. A new platform was required to drive information to the stores and introduce new applications

The Solution:
ATC was engaged to streamline the communications process to the thousands of the remote store locations, develop a comprehensive set of requirements and detailed design, and implement the new solution. The critical objectives were:

Developing a standard, reliable and automated way of collecting critical business data from all retail stores

Ensuring all remote systems are healthy and current with corporate-standard hardware and software

Keeping stores abreast of the most up-to-date information such as product and price lists

Enabling demand-driven merchandise replenishment

Keeping systems support costs down

Managing the flow of information from one, central location

ATC architected a “Client Hands Off” based system utilizing RemoteWare and Afaria to serve as the corporate wide infrastructure.

The Results:
A single system is being rolled out based on our efforts to all stores. When the rollout is complete, it will simplify operations, increase reliability, reduce the help desk costs and finally reduce communication costs to the stores. This foundation will also enable True Value to rollout new applications to the stores with ease.